PHARMACIES
WBG has an arrangement with CVS Caremark to coordinate a supply of regular prescription medications prescribed by a U.S. licensed physician through the diplomatic pouch. The Medical Insurance Plan (MIP) has a separate out-of-pocket limit for prescription drugs obtained through the U.S. -based "in-network" pharmacy network. Outside the U.S., prescription drug costs are counted toward the total medical stop-loss. Please contact Global Mobility Services or HSD for more information.
The ability to have your mail order prescriptions filled via CVS Caremark Mail Order and sent to you via the Bank’s diplomatic pouch is available to you. You can routinely obtain up to a 90-day supply of prescription drugs when prescribed by a US licensed physician for a period of not more than 12 months (on an exception basis, up to a 6-month supply of prescription drugs for travel may be provided with special confirmation - please contact your benefits team for more information on this). Most prescription drugs can be shipped via the diplomatic pouch provided they are in personalized/individual quantities. Temperature sensitive, flammable liquid medications and over-the-counter medications cannot be sent via the diplomatic pouch CVS Caremark pharmacy keeps a permanent address of record for all members. This is the address where you wish to receive mailings and your pharmacy benefit card. An alternate address is a temporary address to be used for each order and you will need to specify this each time you place an order.
The Bank Diplomatic mail room address should be provided as your alternate address: Staff member name, MSN (Country Office Mail stop number) 3301 Pennsylvania Drive Landover, MD 20785
You can order prescriptions via mail order either by phone or using Caremark.com. CVS Caremark Customer Care is open 24 hours, 7 days a week at 1-844-641-0412
When speaking with a Customer Care Representative:
- Let the Care Rep know you are ordering medication.
- Specify that you have an alternate address you need the order sent to.
- Let the Care Rep know that this alternate address is NOT a change to your permanent address of record.
- Order in plenty of time before the date the medication is needed.
- If you require expedited shipping, let the Care Rep know this. There is an extra charge for expedited shipping.
- If you need to order prior to the customary time that you would usually be refilling, let the Care Rep know this so that we can address any extra exceptions processing which is needed.
- You can order the medication the same day that you make the address change.
When ordering medication on Caremark.com
- Order your medication as usual.
- During the checkout process you will see your address of record – at this time you also have the option of adding an alternate address for this order.
- Add the alternate address.
- Choose a shipping method.
- Proceed with the checkout process as normal.
- Order in plenty of time before the date the medication is needed, approximately 10 days in advance.
- Watch your email for any status updates from CVS/Caremark and log in to read these if received.
Medications will reach the mail room for inclusion in the pouch approximately ten days from the time that you place the order if an active prescription from your doctor is on file when you place the order.
If your medication has no refills left, you can request that CVS/Caremark follow up with your doctor to obtain these. Please allow extra time for your doctor to fulfill this request. You also have the option of placing your medication on automatic renewal, meaning that CVS/Caremark will reach out to your doctor for a new prescription automatically each time you run out of refills. This can be requested by phone or on Caremark.com.