Special Announcement


Emergency Support - Resources

The Security Operations Center (SOC) is available 24 hours a day for emergency assistance related to the World Bank Group (WBG). Non-WBG related emergencies resources are provided through local government offices. Very importantly, resources are available to provide support and assistance to WBG families—family or individual counseling for difficult personal issues including domestic abuse.


General Emergencies

  • Emergency, call 202-458-8888. Security personnel will put you in contact with an emergency duty officer (medical, travel or human resources related) who will assist you.
  • Non-emergency, call 202-473-3333.
  • WBG operating status and/or information on WBG related emergencies, call the Alert Line, 202-473-7669, 24/7 (pre-recorded messages).
  • Either a general toll free number.
  • Or a drop down menu of numbers per country (need to ask Tanya).
  • Emergency situations call 911
  • Non-emergency situations related to security, call 311
  • For emergency situations call 911
  • For non-emergency situations related to security, Monday-Friday, 9:00am-5:00pm, call 301-279-8000
  • For emergency situations call 911
  • For non-emergency situations related to security, Monday-Friday, 9:00am-5:00pm, call 703-691-2131
  • For hate crime and anti-bias activities, Monday-Friday, 9:00am-5:00pm, call 703-691-2031 
  • For emergency situations call 911
  • If you cannot reach the police call the Bank's SOC on 202-458-8888 and talk to a security supervisor for assistance.
  • Check local area telephone directories for non-emergency numbers.

Personal and Family Support Services

Family counseling can help. Whether you are facing any of the concerns listed below or any stress related to life transitions, reach out to the Family Consultation Service (FCS). The FCS offers free* and confidential consultations 24 hours a day, 7 days a week, with licensed multilingual counselors who can relate to internationally relocated families.  Assessments, counseling and referral services, either by phone or in person, are available for all spouses/partners and families of the World Bank Group whether at HQ or in Country Offices. Many of our families reach out to the FCS to get help for:

  • Personal and marital issues
  • Children’s emotional adjustment
  • Stress, depression or anxiety 
  • Alcohol and drug abuse
  • Family or work issues
  • Legal Problems
  • Divorce and Separation
You need not face it alone. Call 202-458-5550 or email familyconsultationservice@wbfn.org
*There is no charge for using a Family Consultation Service counselor. However, If additional help is needed, you will be referred to an appropriate resource in your community. Ask if these referred services are covered by your family medical insurance.


Free 24/7 crisis intervention, safety planning, confidential specialist advice and referral are available through the Domestic Abuse Prevention Program (DAPP)  for staff members, spouses/partners and families having concerns about their domestic relationships. Call the DAPP Hotline at 1-202-458-5800 from anywhere in the world to speak with counselors trained to work with families dealing with domestic abuse, cultural issues, family and interpersonal conflicts. Counseling is available in several different languages. Support is available for Country Offices. 

The WBG Domestic Abuse Prevention Coordinator is available during HQ office hours to advise and guide staff and spouses/partners to approprate services and resources. Contact the Coordinator by phone at 1-202-473-2931 or email daprevention@worldbank.org.

Visit the WBG DAPP external website at www.worldbank.org/domesticabuse for more information and useful resources.